Optional upgraded lifetime warranty with proper charge ;
9. Crash Replacement: It is applicable with the same period as the warranty time range that you purchased for the rims with 10% discount.
Q1, What does SoarRocs do?
A: SoarRocs is a global leading supplier of high performance carbon bicycle rims and wheels. Especially specialized in carbon rim and wheel which use for Road, MTB, BMX, Folding, Kid's, FAT, Chairwheel, and E-bicycle etc.
Q2, What material does your rim utilized?
A: SoarRocs bicycle rim utilized full carbon material, such as Toray T700/800/1000 etc. combined with high TG resin make the rim have features of light weight but stiff strength, durability ,excellent performance, good wear resistance and corrosion resistance etc.
Q3, How do I place order and payment?
A: Online channel : via SoarRocs Alibaba platform, SoarRocs shop,pay as per the platform guides;
Offline channel: Contact with SoarRocs pre-sales service guy, confirm the order details and arrange payment via bank transfer or paypal.
Q4, How long does the warranty period?
A: Normally, you can share standard 12 months quality warranty period for rim and wheel since buying date. SoarRocs provide paid sevice of extending 2~3 years warranty period as per different buyer’s requirements also.
We promise you that all products we sell are in good quality, 100% original as well as totally new condition. There have complete inspection and strict quality tests before shipment. We always do our effort to avoid any quality problem.
Q5, What express do you shipping the parcel? Can I use my designated carrier instead?
A: Normally, term of our deal would be FOB (Free on board) or CNF(cost and freight). We dispatch rim or wheel parcel via air express. Such as EMS,DHL,TNT etc., there are fast and safe. EMS offer an affordable price to many countries. You can choose DHL or TNT even other shipping companies. We always suggest a best shipping way to help you save postage and time.
If you have your own shipping agency in China ,or you prefer other designated carrier, Sure you can change your designated carrier,just confirm with your carrier first, we will send goods to your designated place.
Q6, Why choose SoarRocs?
1. SoarRocs focus on R&D and supply of rim and wheels. You can get reliable long term Win-Win cooperation with powerful supplying and technology support.
2.Strong enterprise innovation, with groups of professional engineers and service team.
3. Advanced quality control and testing facilities helps maintain excellent quality.
4. Private customized vision design can be satisfied. We can help you customize your own brand rim or wheel, including print client's own logo on rims or hubs.
5.Stable supply and fair price bring value-added experience.
6. SoarRocs respect every buyer with sincerely grateful attitude as always.We have good reputation with our excellent quality products and good after-sale service.
7. We co-operate with professional and reliable manufacturers closely ensuring that we can offer you products of the highest quality at an excellent price.
Packaging & Shipping
SoarRocs Warranty Policy
It is our commitment to offer you a pleasant shopping experience. For every product, Soarrocs offers warranty for replacement and refund, covering defects both in material and manufacturing technique from the date when the product is delivered on your hands. Every product from Soarrocs has its own warranty period posted in the product page. Please make sure the warranty does not expire before submitting your claim.
Any quality defects of non-human and accidental causes occurred within 3 months counting from order date, we are responsible to replace new rim or other parts to you freely.
Any quality defects occurred from 3rd months to end of warranty period, buyer just pay the postage to get new free replacement (rim or other necessary components) from us.
Below improper use will void your warranty
a> Normal wear and tear;
b> Damages caused by natural disaster;
c> Crashes and accidents;
d> Damage or deterioration on the surface or appearance which has no effect on the function;